Shipping & Return Policy

At WOROOD, we take pride in delivering elegant pieces with exceptional care and efficiency. Each order is thoughtfully prepared to reflect the sophistication and timeless beauty that defines our brand.

Shipping & Delivery

Order Processing

All orders are processed within 7 business days (excluding weekends and official holidays).
During collection launches or high demand periods, processing may require additional time.

Shipping Methods

Same-Day Delivery: Available in select areas. Please check availability and cut-off times at checkout.
Standard Delivery: Delivered within 7 business days, depending on your location.

Shipping Fees

Calculated automatically at checkout based on your delivery location.
Additional fees apply for same-day delivery (visible at checkout if eligible).

Packaging Options

Every piece is carefully:

Wrapped in parchment paper
Placed in our signature branded box
Finished with a ribbon seal

Optional Gift Packaging:

Available at checkout for an additional fee
Includes a luxury paper bag
A blank card for a personal message

Ideal for gifting or special occasions.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
You can monitor your shipment through your WOROOD account or directly via the courier’s website.

Package Handling and policy

To ensure product integrity and hygiene, all packages are securely sealed and not eligible for opening upon delivery.

Order Cancellation

To cancel an order that hasn’t been fulfilled yet, please contact us at support@worood.co within 24 hours of placing your order.

Damaged Orders

If your order arrives damaged, we’re here to help.

Please email support@worood.co within 24 hours of delivery with the following:

Your order number
A copy of your invoice
Clear photos of the damaged item

Our customer care team will investigate and respond promptly.

Return & Exchange Policy

We strive to ensure every piece meets your expectations. However, due to hygiene considerations, returns and exchanges are only accepted in cases of manufacturing defects.

Return Eligibility (Defective Items Only)

You may request a return within 2 days of receiving your order, provided the item is:

Unused and unwashed
In its original condition with all tags attached
Returned in the original WOROOD packaging

Return Process

1-Email us at support@worood.co with:

Your order number
Photos of the defect with the tag visible
A brief description of the issue

2. Once received, our quality control team will inspect the piece. This process may take up to 14 days.

3. If the return is approved, we will contact you to choose between:

A refund (processed via your original payment method), or
An exchange for another item of equal value

Important Notes

WOROOD reserves the right to reject returns that do not meet the above criteria.
Items that are used, washed, or returned without original packaging and tags will not be accepted.
Refund timelines may vary depending on your bank or payment provider.

If you have any questions, our team is available at support@worood.co

Thank you for choosing WOROOD — where every piece tells a story of craftsmanship, elegance, and care.

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Terms & Conditions

Shipping & Return Policy

Shipping & Delivery

Order Processing

Shipping Methods

Shipping Fees

Packaging Options

Order Tracking

Package Handling and policy

Order Cancellation

Damaged Orders

Return & Exchange Policy

Return Eligibility (Defective Items Only)

Return Process

Important Notes

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