To place an order, simply add your desired items to the cart, enter your shipping details, choose your preferred payment method, and proceed to checkout. Before completing your purchase, you’ll be asked to review and acknowledge our store policies. Once confirmed, your order will be successfully placed.

Yes, you can place an order as a guest at Worood. However, to earn loyalty points and track your order history, we recommend creating an account before checkout.

Log in to the My Account section on our website to view your order status and tracking details.

To cancel your order, please contact us within 24 hours of placing it at support@worood.co. Kindly include your cancellation request along with your order number.

Once you reach the “Thank You” page and receive a confirmation email, your order is successfully confirmed

If your order is still unfulfilled, you can request to change the address or mobile number by contacting us at support@worood.co However, once the order is fulfilled or shipped, certain edits may not be possible. We recommend reaching out as soon as possible for any modifications.

You can update your personal information by logging into “My Account” and selecting “Profile” to edit your details.
If an order has already been placed, please contact us at support@worood.co for assistance.

Orders are delivered within 7 business days, excluding weekends and official holidays.
Please note that during new collection launches or periods of high demand, processing may take slightly longer.

We offer the following delivery options to suit your needs:
Same Day Delivery: Available in selected areas. Please check availability and cut-off times at checkout.

Standard Delivery: Orders are delivered within 7 business days, depending on your location.

All available shipping methods and fees will be clearly displayed at checkout based on your delivery address.

Shipping fees are automatically calculated at checkout based on your delivery location and selected shipping method.

Same day delivery is available for orders in Cairo and Giza.
Orders must be placed before 8:30 AM to ensure same day delivery.

Once your order has been shipped, you’ll receive a confirmation email with your tracking number.
You can track your shipment through the courier’s website or by logging into your WOROOD account under the "My Orders" section.

We partner with trusted delivery providers — Bosta and FedEx — selected according to your location and preferred shipping method, ensuring your order arrives safely and on time.

Yes, we offer international shipping.
To place an order, please visit our global website: www.woroodglobal.com
For any assistance, you can reach us at: customer.support@woroodglobal.com

Your order is prepared with care and attention to detail.

Each item is carefully wrapped in parchment paper, nestled inside our signature branded box, and sealed with a delicate ribbon for a perfect unboxing experience.

Indeed, our gift packaging is crafted to make your gift as extraordinary as the occasion. For a modest fee, you can adorn your order with a beautiful luxury gift bag and a blank card, ready for you to impart a personal touch of love.

Absolutely! When you select our gift packaging, we include a lovely blank card just for you. You're welcome to fill it with your own warm message. It's the perfect way to make your gift feel extra special.

We  accept cash payments and all types of credit and debit cards.

We assure you that all payments made on our website are completely secured. Your credit card information is never stored, and for your safety, you'll be required to re-enter your card details each time you place an order.

If your payment fails, please verify your card details and try again. If the issue continues, we recommend contacting your bank . You can also reach out to our support team at support@worood.co for further assistance.

No, we do not charge any interest on credit card payments. Any interest is imposed only by your bank.

We do not offer installment or buy now, pay later services through our website. However, some customers may be able to arrange installments directly with their bank, depending on their card provider's terms.

No, the full payment must be completed using a single payment method.

Once the refund is issued from our side, the time it takes for the refund to officially post to your account will depend on your bank's processing times.

Yes, cash on delivery orders are eligible for refunds. The refund will be processed through our partner shipping provider.

Feel free to explore our full return and exchange policy for all the details, just follow the link below:
  link

For your convenience, our full return and exchange policy is available just below:
link

If you received a damaged or incorrect item, please make sure to contact us within 48 hours of receiving your order.
  Email us at support@worood.co with the following details:
Your order number
Photos of the defect with the product tag clearly visible
A brief description of the issue

Returns that do not meet the conditions outlined in our return policy may be declined.
Return shipping fees will be deducted from your refund.

You're in! Simply create an account and make a purchase while signed in, and you'll automatically become a valued member of our loyalty program.

For more sweet details, visit:  link

Every time you place an order while logged in, follow us on social media, share a product review, or participate in other fun activities, you'll collect points toward exclusive perks.

Find all the delightful details here: link

Log in to your account, go to the rewards pop up and convert your points into discount codes to use at checkout.
Find all the delightful details here: link

Your points balance can be viewed once you sign in, both in your account and in the rewards pop-up.
Find all the delightful details here: link

Loyalty points are valid for one year from the date they are earned. Once redeemed and converted into a discount code, the code will remain valid for 6 months.

Share your referral link with friends. When your friend uses the referral link and places their first order of 2,000 EGP or more, you both receive a reward worth 200 EGP.
Find all the delightful details here: link

As the referrer, once your referral receives their order, you will receive a voucher worth 200 EGP.
The voucher can be redeemed on a future order with a minimum value of 2,000 EGP.

Birthday rewards are available starting from the Silver tier. To make sure you receive your 8,000 reward points in time for your special day, just add your birth date to your account at least 30 days before your birthday.

If your points were not added to your account , please contact us at support@worood.co and our team will assist you.

If your points were not added to your account , please contact us at support@worood.co and our team will assist you.

We recommend gently hand washing in cold water only. Avoid machine washing or using bleach to protect the fabrics.

For the best results, we recommend lightly misting your perfume onto your scarf from a slight distance while you're wearing it.

Lay it flat to dry, away from direct sunlight

We recommend ironing only on low heat, ensuring the scarf’s weave and beauty remain intact.

To preserve its elegance, store your scarf flat and untied

We suggest using magnet pins instead of regular ones, as they protect the delicate weave.